Terms of Use

SalesBack provides artificial intelligence features to support lead recovery and reactivation, organize business context and track interactions. Available features depend on product development and the integrations used.

The service is intended for professional use. When acting on behalf of a business, you must be authorized to represent it and manage the data and connected channels.

Keep your information up to date, protect your access and authorize only the people who need to use the account. Report any suspected unauthorized access to support.

Use only contacts, content and channels for which you have a legal basis and authorization where required. Respect requests to stop contact. The platform must not be used for spam, fraud, harassment, unlawful discrimination or other illegal activities.

Avoid entering sensitive personal data or information about children and adolescents. If your operation requires such processing, consult SalesBack before using it for that purpose.

AI may generate incorrect or incomplete information. Review the context you provide and monitor interactions. Depending on the configuration used, automations may send messages without individual approval. The service does not guarantee sales, revenue or specific business results.

Connected channels have their own rules and may experience interruptions or restrictions. The WhatsApp connection via QR code uses an unofficial integration and is subject to disconnections and blocking by the provider. SalesBack is not affiliated with Meta and does not guarantee the continuity of accounts maintained by third parties.

Initial signup provides a 30-day free trial, starting upon email confirmation, with no card required at this stage.

Plans differ in AI Capacity and include access to available features, with no per-user, per-agent or per-feature charges. Price, billing frequency and payment terms must be stated in the offer accepted by the customer. Any additional usage is subject to the conditions disclosed and agreed upon; these Terms do not authorize charges of an undefined amount.

To request cancellation, ask about a charge or request a refund, use our contact channel. The terms of your agreement and rights under applicable law will be considered. Subscription cancellation and data deletion are separate requests.

You retain your rights to the materials you provide and authorize their processing to the extent necessary to deliver the service and follow your instructions. Rights to the SalesBack software and brand belong to their respective owners.

Personal data processing is described in the Privacy Policy. Acknowledging that policy does not constitute consent for every purpose.

The platform may undergo maintenance and experience downtime. Illegal use, security compromises or violations of these Terms may lead to access restrictions proportionate to the situation.

Each party is responsible for its own obligations under applicable law. The limitations described in these Terms do not exclude legal rights or SalesBack's own responsibilities.

These Terms may be updated to reflect changes to the service or legislation. Material changes will be communicated through available channels, with renewed acceptance where required, without retroactively changing conditions already performed.

Brazilian law applies, without prejudice to relevant mandatory rules. Contact: [email protected].